IG Spider
Telegram bot that posts Instagram photos, videos and albums into a group chat from a link.
$ whoami
Andrey Rulev_
Technical support engineer with almost seven years in B2B product support. I trace problems through the browser, network, API and logs, reproduce bugs, and hand developers tickets they can act on.
open to offers
locationVoronezh, RU
formatremote / hybrid
englishC1
Where I've worked
Product support for B2B clients — from the browser and API down to the network and hardware.
Apr 2023 — now3 yrs 7 mo
Jivo
Technical support engineer- B2B support on setup, rollout and day-to-day use of the product
- Diagnosing the product on client sites in Chrome DevTools: layout and JS conflicts, load-speed profiling
- API consulting, JavaScript snippets and integration examples
- Network diagnostics: traces, host and port checks, DNS; SIP telephony issues
- Logs in Graylog, SQL on ClickHouse via Redash, service metrics in Grafana — spotting and escalating incidents
- Reproducing bugs, writing reports and tasks in Jira
Sep 2020 — Feb 20232 yrs 6 mo
Antilatency
Technical support engineer- B2B support for clients in the US, Europe and China on VR/AR tracking integration
- API and SDK setup and troubleshooting; Unity and Unreal Engine integrations
- Reading C#, C++ and Python code and logs to localize problems
- Diagnosing software–hardware interaction; remote product testing
- Jira tasks for developers, follow-up on fixes; documentation and examples
Nov 2019 — Jul 20209 mo
Yandex
Support specialist, L2- Email and chat support on the second line
- Built the knowledge base for a new service
- SQL in Yandex Query; bug reports in Yandex Tracker
2020education
Voronezh State Technical University
Information Systems and Technologies · higher educationTools I use every day
diagnostics & API
Chrome DevToolsPostmanREST APIHTTP/HTTPSJSON
logs, data & monitoring
GraylogGrafanaClickHouseRedashSQL
networks
TCP/IPDNSSIP
code & scripting
JavaScriptHTML/CSSPythonBashPowerShell
engines & SDKs
UnityUnreal EngineC# / C++ (reading)
work tools
JiraGitLinuxDocker
I also write code
In my spare time I build tools and bots — useful when a support case needs a script, not a workaround.
Steam Spider
Telegram bot with friends' Steam sessions, Dota 2 match summaries and weekly recaps.
CSF Mission Editor
Desktop mission editor for Commandos: Strike Force, with tests and releases in GitHub Actions.
Rezka TV
Unofficial HDRezka client for Android TV with QR login from a phone on the local network.